Frequently Asked Questions
Everything you need to know about your Cooki Haircare journey.
Are Cooki Haircare products suitable for color-treated hair?
Yes, all our formulas are sulfate-free and pH-balanced to ensure they are gentle on color-treated and chemically-processed hair while maintaining vibrancy.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically arriving within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Cooki Haircare is committed to ethical beauty; we never test on animals and all our ingredients are 100% vegan-friendly.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we can make changes if notified within 1 hour of purchase. Please contact our support team immediately for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.