Returns & Exchanges

At Cooki Haircare, we want you to love your hair journey. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and the reason for your return to receive a Return Authorization Number.

• 2.
  Pack Securely

  Place the unused items back in their original packaging, ensuring the products are well-protected to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.